The next morning we made it clear about the state of the unit and were moved to 228A, after we approved it. We didn't complain then, opting to do so on our return, however reception was closed at 4:00-ish. Arrived around 2pm, were warned about Suncorp security deposits (*note at the end), made a coffee then went out to find food. Every surface was gross, the bed linen seemed very clean though. Room 310A was atrocious! Bird droppings on the carpet, glass doors - filthy, disgusting click clack sofa (extra bed), toilet brush covered in brown?, dust millimetres thick, dried liquid spills all over the place. If we'd skipped the 1st unit (night), this review would be 4 stars. I definitely will never recommend this place as it seems the owners are more interested in collecting the money than making sure what they're offering is worth it… Mattress on the bed is stuffed and should have been replaced years ago. The room has no personality, prison cells we've seen in movies look more appealing. We tried sitting on the patio for breakfast, however this was interrupted by ash and cigarette butts raining down from above. The main contents of the garden are cigarette butts from the filthy pig living in the room above 5. Not much of a garden to view and only meters from the drive and carpark. Room in serious state of disrepair and looks like it hasn't seen a paint brush since it was built. The room wasn't clean to start with, dust on most surfaces including the ceiling and curtains 3. We have been responsible for laundering the sheets and towels ans buying our own toilet paper. Room was not serviced for our entire stay, even though the resort policy is longer stays are serviced every 7th day. However, this has been the worst place we have ever stayed in. So, we booked 18 nights in this 3.5 star resort and the from the photos it looked very reasonable for the price.
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